Returns & Refunds

Damaged in transit

If a piece arrives damaged, photograph it — the work and the packaging — and send the photographs to info@blvckmilk.com within 48 hours of delivery. It will be replaced or refunded in full, and the studio arranges the return at its own cost. Please keep the packaging until it is settled.

Not as described

The same applies if what arrives is not what was ordered. Every piece is listed with its real measurements and photographed under daylight, so this should not happen — but if it does, it is the studio's mistake to fix.

Change of mind

Originals are one of one and prints are made to order, so neither is returnable simply because it was not what somebody pictured. This does not affect any right you have under the consumer law that applies where you live.

If you are unsure how a piece will sit in a room, ask before you buy: the studio will send more photographs, and a live viewing can be arranged for the originals.

Cancelling an order

An order can be cancelled at any point before it is dispatched. Write to the studio with the order number.

Digital files

A high-resolution download cannot be returned once it has been downloaded.

How refunds are paid

Always to the card or account the payment came from. The studio issues the refund the day it is agreed; how long it then takes to appear is your bank's, not the studio's.